Before contacting our customer line, please read the FAQs - most of them have already been answered. Questions are broken down according to what parents ask us most often before buying and if they are already using Nanny.
The Nanny breathing monitor is a certified medical device. This means that it meets very strict requirements and it is also used in maternity hospitals.
Nanny is made in the Czech Republic by JABLOTRON, which is well-known for its top-quality alarms. We use state-of-the-art technologies in the manufacture of breathing monitors and carefully test each unit.
The sensor pad, with its dimensions of 305 × 500 × 15 millimeters, is the largest on the market. Thanks to this, you only need one pad for the cot and don’t have to connect more. If the baby often sleeps in another place, you can buy an extra pad.
The breathing monitor has very low power consumption, so it is not usually necessary to change batteries during use.
If the sensor pad is more than two years old, don’t buy it. After this time, the sensor may lose its sensitivity due to wear or misuse, and the pad should not be used any longer. The pad cannot be calibrated.
Caution should also be exercised when buying Nanny even if less than two years old. You never know how the original owners treated the product. If it fell to the ground, for example, the sensor could be damaged.
Nevertheless, if you have an older Nanny, you can continue to use the monitoring unit, but buy a new pad for it. When everything is connected, insert new batteries. If the unit beeps and all the lights flash, it is OK and you can use it.
Each baby needs his/her own sensor pad and a monitoring unit in a separate cot. If the twins slept together on one pad only, one could stop breathing, but the monitor would think it was all right because it would feel the breath of the other child.
The height of the mattress should not be more than twelve centimeters. If it was too thick, the sensor pad might not be able to capture the baby’s movements well. We also do not recommend using mattresses made of hard material such as foam polystyrene, etc. These materials capture vibrations that spread through the air and can confuse the monitor.
If you don’t have a baby mattress yet, buy it from us along with the Nanny breathing monitor:
Both of these mattresses have been tested with the Nanny breathing monitor and work together perfectly.
Nanny is a certified medical device. Its production and sale are governed by Act No. 268 on medical devices, which is based on European Council Directive 93/42 EEC.
Medical devices are overseen by the Czech Ministry of Health and the State Institute for Drug Control, with whom the breathing monitor is registered. Every year, experts check whether Nanny still meets the criteria for medical devices in an independent audit.
There are many breathing monitors available on the market that are not medical devices. Their main drawback is that they only declare the breath monitoring function as supplementary and do not need to comply with such strict rules as Nanny for testing and distribution.
Yes, every time the device is switched on, it performs a load test of the battery. All three lights flash and the breathing monitor beeps. Thanks to this you know that everything is all right. If the batteries are starting to fade, the device will warn you in advance by flashing the red light. If there is a danger the battery will go flat, the device will not start at all. You therefore don’t have to worry that the monitor will switch off spontaneously while the baby is sleeping.
No special maintenance is required except for replacing the batteries. From time to time, check to make sure there is no moisture between the pad and the mattress. We recommend airing the mattress occasionally or rotating it in the cot. You can rotate the mattress so that the part where your baby usually has its head is at the foot of the cot. Or try turning the mattress upside down to the base.
If the sensor pad becomes dirty, clean it with a slightly moistened cloth or the antibacterial wipe that is included in the package. Do not wash the pad under the shower or use aggressive detergents.
The warranty period is two years. If anything goes wrong during this time, we will repair or replace Nanny free of charge. Sensor pads more than 2 years old can no longer be serviced because the sensor loses its sensitivity. If you wish to continue using the monitor, we recommend buying a new pad.
You can buy the baby breathing monitor at one of our partners' stores or in our e-shop. Buying from our e-shop has the advantage of buying directly from the manufacturer and contributing to Nanny for hospitals free of charge.
The sensor pad has a lifespan of two years, after which it loses its sensitivity and should no longer be used. Simply buy a new pad for your next baby and connect it to the original control unit. If it beeps and all the indicators flash, everything is fine and you can still keep using Nanny.
If Nanny triggers an alarm, follow the instructions below.
ERC Guidelines for Resuscitation 2010.
První pomoc u dětí (Baby and Child First Aid) – MUDr. Pavel Srnský, ČČK 2007
You will receive detailed graphic instructions on how to resuscitate properly with Nanny. Keep these near the cot, so they are available whenever you need them quickly.
Don’t be afraid to resuscitate. Even if you do not get everything right, you will greatly increase your baby's chances of survival.
A good choice are our free first-aid courses where we will teach you the right procedure. Simply choose a date and sign up.
We guarantee full functionality for two years. After this, the sensor's service life expires and its sensitivity is reduced. We don’t recommend using the pad further.
Take it to the recycling centre or drop it in a red container for recycling small electrical waste. You can also dispose of your unneeded monitoring unit in the same way. See all the places you can find red containers.
The mattress is probably not lying flat on the sensor pad. Because of this, the sensor did not register any movement and assessed that the baby was not breathing. For more details and tips on how to prevent this situation, see the False Alarm entry in the dictionary of terms.
The monitor probably registered other vibrations. These vibrations can have a number of causes:
Only use the breathing monitor when the pram is not in motion and no one is touching it. For example, if the baby is sleeping in the pram in the corridor, everything is fine.
Only use the breathing monitor in quiet places where the wind does not blow. If the pram stood on a balcony, for example, the sensitive sensor could capture the slight vibrations caused by the wind and the device would not detect that the baby had stopped breathing.
Therefore, it is always important to test the breathing monitor. Turn it on in the cot, but do not put the baby in. If Nanny triggers an alarm after twenty seconds, you can be sure there is no source of interfering vibrations anywhere nearby.
Check that you have not used rechargeable batteries. They have a lower voltage, and Nanny therefore thinks they are flat. Only use classic alkaline batteries in the breathing monitor.
The baby was probably pulling on the cable that was not properly attached to the cot and damaged it. The problem could be in the sensor pad. If it fell to the ground, the sensor could be damaged. If you call our customer line on 800 800 522, a trained technician will be able to tell you the possible causes.
Call our help line on 800 800 522. Often this is not a defect, but incorrect installation, and so on. The operator will go through everything with you over the phone and most cases will be resolved. If it turns out to be a technical defect, please take the product (monitor and pad) to your retailer, who will send it to our service department. We will fix the device as quickly as possible and send it back to you.
We only service Nanny breathing monitors.
What is SIDS and what does calibration mean? A list of the terms we use can be found here.
Become a part of the Nanny Family so you can offer mothers a unique product that will ensure a quiet night's sleep as well as the safety of the most precious thing in their lives. We appreciate a job well done and we offer our partners support and long-term growth.
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