Frequently asked questions
Before contacting our customer line, please read the FAQs - most of them have already been answered. Questions are broken down according to what parents ask us most often before buying and if they are already using Nanny.
- How do you give newborns or infants first aid?
- Is Nanny truly reliable?
- Is using the Nanny breathing monitor safe?
- How do we know if the new breathing monitor is working properly?
- How can twins be monitored properly?
- What maintenance does the breathing monitor require?
- What makes Nanny different from other breathing monitors?
- How long can we use the sensor pad?
- What do I do when Nanny triggers an alarm, but the baby is breathing regularly?
- We took the baby out of the cot, but the breathing monitor did not trigger an alarm. Is that possible?
- The breathing monitor no longer responds to the baby’s movements, but previously worked fine. What happened?
- What is the warranty on Nanny?
- Can I use Nanny in a pram, cradle or basket?
- How to choose the right mattress?
- Can I use Nanny for a second child?
- What should I do when the device reports low battery power after switching on?
- What do I do in case of a defect?
- Can I buy Nanny second-hand?
- Can you purchase Nanny in stores?
- How do I dispose of the old sensor pad ecologically?
- Do you service other breathing monitors aside from Nanny?
Be a Nanny reseller
Become a part of the Nanny Family so you can offer mothers a unique product that will ensure a quiet night's sleep as well as the safety of the most precious thing in their lives. We appreciate a job well done and we offer our partners support and long-term growth.
Become a member of the Nanny team
Are you a mother who used our breathing monitor for her baby or who thinks our product is simply great? Are you looking for an extra income? Are you an influencer or midwife and you want to save a baby's life?
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